Policy

Refund Policy

Fees once paid through the payment gateway shall not be refunded other than in the following circumstances.

When fees are refundable

Duplicate or excess debit due to a technical error — multiple times debiting of the User card/bank account due to a technical error, OR the User account being debited with an excess amount in a single transaction due to a technical error. In such cases, the excess amount excluding Payment Gateway charges would be refunded to the User.
Payment charged but enrolment unsuccessful due to a technical error — payment is charged on the User card/bank account but the enrolment for the examination is unsuccessful. The User would be provided with the enrolment by AAFM at no extra cost. However, if the User wishes to seek a refund of the amount instead, he/she would be refunded the amount net of Payment Gateway charges or any other charges.

How to claim a refund

Make an application for refund along with the transaction number and the original payment receipt, if any, generated at the time of making the payment.
Send the application, in the prescribed format, to operation@aafmindia.co.in.

Processing & timeline

The application will be processed manually. After verification, if the claim is found valid, the amount received in excess will be refunded by AAFM through electronic mode in favour of the applicant, and a confirmation sent to the mailing address given in the online registration form, within a period of 7–10 calendar days on receipt of such claim.

Queries

In case of any queries, please call the AAFM Certification Helpdesk on 91 11 45120800 or write to operation@aafmindia.co.in.